Specify claims types and decision authority
Claims handling may cover motor, home, health, liability or commercial risks. Describe cases managed, your analytical role and delegated authority. An anonymised example of communication with policyholders, experts and suppliers illustrates follow-through better than a monthly case count alone and helps a recruiter identify the level of complexity you have handled.
Understand the destination’s insurance contracts
Coverage, procedures and applicable deadlines must be learned within their local context. Ask about training, claims systems and the handling of complex cases. Also check written and telephone language requirements and the balance between customer service, technical analysis and negotiation, which can be combined differently under the same claims-handler title.